bet44 Privacy Policy – How We Handle Your Data

1. Scope of This Policy

This Privacy Policy applies to all personal data collected by bet44 in connection with your use of the platform — including the website, mobile browser experience and the bet44 Android app. It covers data collected during account registration, identity verification, deposits and withdrawals in PKR, sports betting activity, Live Casino sessions, Game Lobby play, Fish Games and any communication you have with the support team.

By registering an account or continuing to use the platform after this policy has been updated, you acknowledge that you have read and understood how your data is handled. If you have questions before registering, please reach out to the support team first.

2. What We Collect

2.1 Information You Provide Directly

When you register an account and use the bet44 platform, you provide personal information that is necessary for the service to function. This includes:

• Full name and date of birth (required for age verification).
• Contact number — used for account security and support communications.
• Payment details used to process PKR deposits and withdrawals, including JazzCash account numbers, Easypaisa wallet details, Raast IDs, bank account information or card details where applicable.
• Identity documents submitted during verification, such as a copy of your CNIC.
• Any information you include in messages sent to the support team.

2.2 Information Collected Automatically

When you access bet44 through any device, certain technical data is collected automatically. This data is used for platform security, fraud prevention and improving the user experience. It includes:

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Pages visited, features accessed, session duration and navigation paths within the platform.
• Time and date of login and platform activity.

2.3 Information From Third Parties

In some cases, bet44 may receive information about you from third-party sources — for example, identity verification services used to confirm the authenticity of documents you submit, or payment providers that confirm transaction status. This information is used only in conjunction with the data you have already provided and for the purposes described in this policy.

3. How We Use Your Data

The data collected by bet44 is used for the following purposes:

4. Legal Basis for Processing

bet44 processes personal data on the following bases:

• Contractual necessity: Processing your name, contact details, payment information and transaction records is necessary to fulfil the agreement between you and bet44 when you register an account and use the platform.
• Legitimate interests: Fraud prevention, platform security, detection of prohibited activity and general platform operations are carried out on the basis of bet44's legitimate interest in operating a fair and secure service.
• Legal obligation: Certain data must be retained to meet record-keeping and anti-money-laundering requirements that apply to financial platforms.
• Consent: Where bet44 sends promotional communications, this is done only where you have actively opted in. You may withdraw consent at any time by updating your communication preferences in your account settings or by contacting support.

5. When Data Is Shared

bet44 does not sell your personal data. Data is shared only in the following limited circumstances:

5.1 Payment Processors

To process PKR deposits and withdrawals, relevant payment details are shared with the applicable payment provider — such as JazzCash, Easypaisa, Raast or a bank. These providers operate under their own privacy policies and security standards and receive only the data necessary to complete the transaction.

5.2 Identity Verification Services

Where identity verification is required, documents or verification data may be passed to a third-party verification service. These services confirm the validity of submitted documents and return a verification result — they do not retain your documents for their own purposes beyond the scope of the verification task.

5.3 Game and Platform Providers

Live Casino, Game Lobby and Fish Games content is provided by third-party game studios. These providers may receive limited session data — such as an anonymised player identifier and game result records — in order to render the game and record outcomes. They do not receive your full personal profile.

5.4 Legal and Compliance Requirements

bet44 may disclose data where it is required to do so by a valid legal process or where disclosure is necessary to prevent fraud, protect the rights of other players or address a genuine security threat. In these cases, only the minimum data necessary for the purpose is disclosed.

6. Payment Data and PKR Transactions

All financial transactions on bet44 are conducted in Pakistani Rupees (PKR). Payment data — including mobile wallet numbers, bank account details and card information — is handled with particular care given its sensitivity.

bet44 does not store full card numbers or full bank account numbers in plain text. Payment data is tokenised or encrypted at the point of entry and passed directly to the relevant payment gateway. bet44 staff cannot view your complete payment credentials — only masked or partial references are visible for customer service purposes.

Transaction history — including deposit amounts, withdrawal requests and their statuses — is retained as part of your account record. This data is used to resolve disputes, process refunds where applicable, and maintain financial records as required. You can view your transaction history at any time from within your account.

7. Cookies and Tracking

bet44 uses cookies and similar tracking technologies to keep the platform functional and to understand how it is being used. Cookies are small data files stored on your device when you visit the platform.

7.1 Essential Cookies

These cookies are required for the platform to work. They maintain your login session, keep your account secure across page navigation and remember your language or display preferences. These cannot be disabled without breaking the platform's core functionality.

7.2 Analytics Cookies

Aggregated, anonymised data about how players move through the platform is collected to identify usability issues and improve the experience. This data does not identify individual users and is not shared with external advertising platforms.

7.3 Managing Cookies

You can control cookies through your browser settings. Blocking all cookies may prevent some parts of the platform from functioning correctly. For essential cookies in particular, disabling them will likely prevent you from staying logged in to your account.

8. How Long We Keep Data

bet44 retains personal data only for as long as it is needed for the purpose it was collected, or for as long as is required to meet applicable record-keeping obligations. The following general retention periods apply:

• Active account data: Retained for the full duration your account is active and for a period after closure to allow for dispute resolution and fraud investigation.
• Transaction records: Financial transaction records, including PKR deposits and withdrawals, are retained for a minimum of five years from the date of the transaction in line with standard financial record-keeping requirements.
• Identity verification documents: Retained for as long as required following account closure to comply with anti-money-laundering and fraud-prevention obligations.
• Support communications: Records of customer support interactions are retained for a period sufficient to allow follow-up on unresolved matters and to assist with any future disputes involving the same account.
• Marketing preferences: Records of your consent to or opt-out from promotional communications are retained so that your preferences can be honoured consistently.

When data is no longer required and no legal obligation exists to retain it, it is deleted or anonymised. Anonymised data — from which you cannot be individually identified — may be retained indefinitely for statistical analysis and platform improvement purposes.

9. Security Measures

bet44 takes the security of your personal data seriously. The following measures are in place to protect account and transaction data:

• Data transmitted between your device and the bet44 platform is encrypted using industry-standard TLS protocols.
• Account passwords are stored in hashed form — bet44 staff cannot see your plain-text password at any point.
• Access to personal data within bet44's internal systems is restricted to staff who require it to perform their job functions, and access is logged.
• Payment credentials are handled via tokenisation and are not stored in readable form.
• Suspicious login attempts and unusual account activity are flagged automatically for review.

While bet44 takes all reasonable precautions, no online platform can guarantee absolute security. You play an important role in keeping your account safe — use a strong, unique password, do not share your login credentials with anyone and contact support immediately if you suspect your account has been compromised.

10. Your Rights

As a user of the bet44 platform, you have rights in relation to the personal data held about you. These rights are genuine and can be exercised by contacting the support team:

• Right of access: You may request a copy of the personal data bet44 holds about your account. This will be provided within a reasonable time frame following identity verification.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. For certain details — such as your registered name — verification may be required before changes are made.
• Right to erasure: You may request that your personal data be deleted. This right is subject to bet44's obligations to retain certain records for legal and compliance purposes — in those cases, data will be deleted as soon as those obligations are satisfied.
• Right to restrict processing: You may request that bet44 limit how your data is used while a dispute or correction request is being resolved.
• Right to withdraw consent: Where processing is based on your consent — for example, receiving promotional communications — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that took place before the withdrawal.

To exercise any of these rights, contact the support team with a description of your request. Identity verification will be required before any data is disclosed or deleted to ensure that requests are only acted on for the correct account holder.

11. Under-18 Players

bet44 is strictly an adults-only platform. The service is not directed at, and does not knowingly collect personal data from, anyone under the age of 18. If it comes to bet44's attention that an account has been registered by someone under 18, that account will be closed immediately, any balance forfeited in line with the Terms and Conditions, and the personal data associated with the account deleted or anonymised as quickly as possible.

If you believe that a minor has registered on the platform, please contact support immediately with the relevant details so the matter can be addressed without delay.

12. Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes in the platform, changes in how data is handled or changes in applicable requirements. The "Last Updated" date at the top of this page will always show when the most recent revision was made.

Where a change to this policy is material — meaning it meaningfully affects your rights or how your data is used — bet44 will take reasonable steps to bring the change to your attention. Continued use of the platform after a policy update constitutes acceptance of the revised version. If you do not agree with a change, you should stop using the platform and request account closure.

13. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal data has been handled, please get in touch with the bet44 support team:

You can also find answers to common questions about accounts, deposits and platform rules on the FAQ page.